Free Standard Delivery

Terms & Conditions

If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it.

By original condition we mean:

  • You’ve kept all original packaging and labels in good condition and the product can be resold at full price
  • You haven’t used the product
  • Unless faulty, this should be within 28 days of purchase
  • Ordinarily if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase.
  • For online or telephone purchases we’ll refund the standard delivery charge, provided you return the full order. If you are only returning some of the items on your order, then we will only refund the cost of those items
  • Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a full refund, so please keep your receipt or order confirmation.


Which Products cannot be returned?

The following products won’t be eligible for exchange or refund (unless faulty or not as described):

  • Products which you received over 28 days ago
  • Products that have been unsealed (other than to inspect)
  • Products without original packaging or where it’s been returned in poor condition
  • Gift Cards
  • Perishable goods such as fresh flowers and food items.
  • Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a full refund, so please keep your receipt or order confirmation.

This does not affect your statutory rights